Refund policy

Last updated: June 03, 2026

NON-REFUNDABLE CUSTOM & DIGITAL ITEMS
Because our products are custom-made specifically for your pet using advanced digital rendering pipelines, we cannot offer returns or exchanges for "change of mind", "incorrect photo selection", or dissatisfaction with the artistic style or interpretation of the rendering. All sales of customized products (both digital files and physical canvas prints) are final.

AI Art Generation & High-Definition Upscaling Acknowledgement:
By placing an order, you acknowledge that the final artwork is a digital impressionist or stylistic interpretation, not a photorealistic copy. The system uses your selected outfit as stylistic inspiration, custom-tailoring it to naturally fit your pet's unique posture. Minor artifacts, organic blending, or artistic deviations from the original photo or reference outfit are inherent parts of the creative digital process and are not considered defects.

Furthermore, if you purchase a 4K High-Definition or 8K Gallery Masterpiece (Digital Download or Physical Canvas), your image is processed through our professional 4K/8K Digital Upscaling Pipeline. Our design team reviews and refines minor details (such as lighting, fur texture, and background elements) to ensure the portrait is pristine for large-scale printing. Subtle, minor differences between the initial lower-resolution preview and the final high-resolution master file are normal, intentional, and designed to improve physical print quality.

However, your satisfaction is our priority. If your order arrives physically damaged, defective, or incorrect, we will fix it (see Section 2).

1. Order Cancellation & Modification Policy

Because you are able to preview your custom masterpiece before completing your purchase, all artwork designs are considered final at checkout. However, we understand that accidental clicks or typos happen.

For Digital-Only Orders (including 2K Social-Ready, 8K Gallery Masterpieces, and Premium Creator Credits):
Due to the instant nature of digital goods, orders containing only digital downloads or creator credits are fulfilled immediately and cannot be canceled, modified, or refunded once the checkout is complete and the download link or credits have been generated.

For Physical Orders (Canvas Prints):
We offer a strict 1-Hour Grace Period specifically for physical fulfillment.

• Within the first 1 hour: You may contact us at support@fabledpaws.com to cancel the physical canvas order for a full refund, or to update an incorrect shipping address.
• After 1 hour: Your order is automatically locked and pushed to our global printing network. Once it enters the printing queue, we incur the manufacturing costs and the order cannot be canceled or modified under any circumstances.
  (Note: If you cancel a physical canvas order within the 1-hour grace period, the retail value of the instantly delivered 2K Social-Ready Portrait ($19.95) will be deducted from your final refund. The pending high-definition digital upgrades (4K or 8K) and the physical printing process will be canceled immediately, and those files will not be generated or delivered.)

2. Return Window & Damages (Our "Happiness Guarantee")

Please inspect your physical order upon reception. You have a 14-day Return Window from the date of delivery to report any damages, defects, or incorrect items.

If the physical item is defective (e.g., damaged internal frame, ripped canvas, ink smudges), damaged in transit, or if you receive the wrong item, you do not need to return it.

Instead, please contact us at support@fabledpaws.com within this 14-day window with:

1. Your order number.
2. Clear photos of the damage/defect and the packaging.

We will evaluate the issue and send you a free replacement or issue a refund as soon as possible. No need to ship the damaged item back to us.

3. Return Shipping Fees & Return Address

Because our products are highly customized, we do not require physical returns for damaged or defective items. Therefore:

• Return Shipping Costs: $0.00. Customers are never responsible for any return shipping fees.
• Return Address: Please do not ship any items back to our Wyoming business address or our printing partners without prior written authorization from our support team. Unauthorized returns cannot be accepted or refunded.

4. Refund Processing Time

Once a refund is approved (either for cancellations requested within the 1-hour grace period, or for verified damaged physical items):

• We will notify you immediately of the approval.
• The refund will be processed automatically back to your original payment method (Credit Card, PayPal, etc.).
• Please allow 5 to 10 business days for the refund to officially reflect on your bank or credit card statement, depending on your financial institution.

5. Non-returnable Items

Due to the personalized nature of our business, the following items cannot be returned or refunded:

• Custom Pet Portraits: Since these are made to order with your specific pet photos, they cannot be returned or resold.
• Digital Downloads & Credits: 2K Social-Ready Portraits, 8K Gallery Masterpieces, any provided high-definition digital upgrades (including 4K files), and Premium Creator Credits are strictly non-refundable once the files are generated, delivered, or credited to your account.
• Gift Cards.

6. Image Quality & Upload Disclaimer

We print the image based on the photo you uploaded and the preview generated. We are not responsible for:

• Low-quality prints caused by low-resolution, dark, or blurry photos provided by the customer.
• Dissatisfaction with the digital artistic interpretation (e.g., "it doesn't look exactly like my dog" or "the outfit details look slightly different from the reference").
• Minor aesthetic differences introduced during our professional 4K or 8K digital upscaling and manual quality assurance pipeline.

Please review our [Photo Guide] before uploading. If we made a mistake in the printing or shipping process, we will of course replace it free of charge.

7. European Union 14-Day Cooling-Off Period (Exception)

While EU consumers generally have a 14-day right of withdrawal, this right does not apply to goods that are made to the consumer's specifications or are clearly personalized. Therefore, our custom pet portraits and digital downloads are exempt from the standard EU cooling-off period and cannot be returned unless physically defective.

8. Lost Packages

If your package is marked as "delivered" but you haven't received it, please check with your neighbors or local post office first. If it is confirmed lost in transit by the carrier, we will send a replacement free of charge. We do not offer cash refunds for packages lost by the carrier, only replacements.

Contact Us

If you have any questions about our Refund Policy, please contact us at:

📞 +1 (307) 205-7771
📧 support@fabledpaws.com